Please check these possible scenarios for answers to your issue.
-
All the screens are blank.
Check that the power cables for the PCs and screens are plugged in and
turned on at the mains. If power appears to be coming from the mains,
try turning the power to the display off and on again to reboot the
system. If there has been a power outage in store, you may need to
unplug / replug the power cables on the PCs, then hit the power button
on the front of each unit. If power is running to the 84” / 86”
screen, you can turn it on using the supplied remote.
-
One of the screens is blank, while the others are still showing
content.
If there are icons showing on the blank screen, similar to the desktop
on your computer, look for the icon titled ‘FP Display’. Double tap it
to re-launch the app that runs the product catalogue & click ‘Save’. If
the screen is blank and there is no power running to it, please ask the
person who oversees digital displays in your market to log a support
request via Workfront.
-
A small red square is appearing at the top left hand corner of my screen.
This means your internet connection has dropped out. This square should
disappear when your connection is re-established. If the red square is
persistent, please restart the Cradlepoint router that’s installed in
your display, or contact your Internet Service Provider if the display
is connected to the store’s network.
-
The screens are running content, but the large 85” screen is not
responding to touch commands.
The touch USB connection may be loose. Do not unplug anything but check
all the cables are firmly plugged between the screen and the PC. If this
does not resolve the issue, please ask the person who oversees digital
displays in your market to log a support request via Workfront.
-
The screens are working, however they are not functioning as they would
normally i.e. image is frozen, content is not launching, the ‘buttons’
are not responding, video has frozen.
Please ask the person who oversees digital displays in your market to log
a support request via Workfront.
-
The screens are displaying products that we do not stock in our store,
or I can see some incorrect information being displayed.
Please ask the person who oversees digital displays in your market to log
a support request via Workfront.
If you have any other support requests, please contact the Retail Experience Manager
in your market to log a support request via Workfront. Please include the store's
name and location in your message
